The Role
Reporting directly to the Country Manager, you’ll be part of the client-facing team ensuring a seamless experience. From greeting clients on arrival and making them feel welcome, organizing meetings with clients and the senior sales team to helping them to close a deal - you’ll combine customer service with proactive showroom management, ensuring every client receives a five-star welcome and our displays remain in peak condition.
Key Responsibilities
Client Experience
• The Drummonds Welcome: Greet clients with warmth; provide tea, coffee, and expert guidance immediately upon entry.
• Sales Drive: Manage walk-ins, booking appointments, direct leads to senior sales team and follow-up where required to convert inquiries into sales.
• Admin Excellence: Maintain the company’s CRM (HubSpot), process transactions, and effectively field inbound inquiries via phone and email.
• Support the team as required in its efforts to expand the company’s reach across the US.
• Work with Country Manager to identify growth opportunities and support where needed to meet sales targets.
Showroom & Operations
• Visual Standards: Conduct weekly stock takes of main displays. Identify missing items and ensure replacements are ordered immediately.
• The Details: Maintain a pristine environment; preparing the showroom for meetings and presentations as well as ~2 hours of cleaning per week (amenities and displays) to meet luxury expectations.
• Presentation Ready: Clean and prep display cases for client presentations; manage all incoming and outgoing deliveries and collections.
• Kitchen & Amenities: Ensure the hospitality station is well-stocked and always presented perfectly.
About You
• Hands-on & Proactive: You’re a natural self-starter; you can follow tasks to meet objectives, but also see what needs to be done.
• Confident Communicator: You can engage with customers, top-tier architects and designers with a friendly approachable manner and charm.
• Organized Multitasker: You can juggle CRM data entry with showroom logistics as well as taking-on ad hoc tasks.
Why Drummonds?
Founded in 1988, we are a British heritage brand defined by artisanal craftsmanship. We offer a fast-paced, creative environment where your initiative is rewarded and your passion for design can thrive.
Salary from $50k+ (dependent on experience)
PTO: 15 days
Healthcare on completion of probation
401K scheme
Location: A&D building
Hours: 9.00am - 5pm Monday – Friday
Send resume and cover letter to huw@drummonds-uk.com
