The Sales Manager is responsible for achieving revenue targets, foster client relationships, and contribute to the overall success of MADERA. The Sales Manager is also responsible for managing sales activities in our Showroom (if necessary) and developing new business with architects, designers, contractors, and developers in New York and the North East of the USA. Sales Managers will develop and manage their projects up until the deposit is paid. Once the deposit is paid, they hand the project over to the Projects Team. You will collaborate with our other teams to ensure that your clients receive top-notch service. This is a customer service role, and you should feel comfortable working directly with customers and be expected to represent the MADERA brand.
Responsibilities:
- Manage incoming sales leads and conduct showroom visits at the Los Angeles location as needed.
- Process and track customer sample requests through the online Shop, ensuring quality and timely delivery.
- Prepare customer estimates using accounting software and manage all leads in Capsule CRM.
- Address client concerns and maintain high levels of customer satisfaction.
- Build, manage, and grow relationships with architects, designers, contractors, and developers, while developing new opportunities.
- Collaborate with internal teams to meet customer needs and enhance the overall experience.
- Identify new sales prospects and analyze market trends to capitalize on opportunities.
- Develop and implement sales strategies, evaluate their effectiveness, and adjust as needed.
- Assist in strategic sales planning to meet company goals.
- Conduct regular sales meetings to review performance, set goals, and provide guidance.
- Support Business Development and Marketing teams with Lunch/Wine & Learn events and showroom marketing initiatives.
- Prepare sales forecasts and reports for senior management.
-Analyze sales data to identify improvement areas and provide recommendations to optimize performance.
- Bachelor’s Degree in business, architecture, or design with at least five years of professional work experience in product sales or business development within the hardwood flooring industry or, more broadly, within the architecture and design worlds.
- Highly motivated and target driven.
- Ability to close sales and reach sales and profit targets.
- Tech and computer savvy – previous experience working with CRM software such as SalesForce or Capsule and Accounting software such as QuickBooks Online preferred.
- Strong organizational skills and ability to manage multiple tasks efficiently.
- Comfortable working in a fast-paced environment.
- Excellent verbal and written communication skills and attention to detail are a must.
- Flexible, self-motivated, and collaborative team player.
- Able to communicate effectively with team members and clients.
- Ability to travel to job sites and architectural offices to generate new business.
- Knowledge and understanding of wood, timber industry and wood craftsmanship a plus
- Interior/industrial design or architecture experience is a plus.
MADERA is a team of experts from design, construction, and manufacturing industries that utilizes the medium of wood for innovation and creative expression. We curate, design, and make the highest quality wood flooring, millwork, and furniture. Our customers include architects, interior designers, homeowners, contractors, developers, and installers. We operate showrooms in New York City and Los Angeles and manufacture our products in Europe and the United States. Our showrooms are creative spaces where architecture, interior design, and art merge together in a forward-thinking environment.
