• Dallas-based position.
• Part-time with the ability to flex up when necessary
• Works closely with ownership, the Inside Salesperson, and MOUS's independent sales representatives.
• Customer-facing and highly collaborative role.

Key Responsibilities:
Order Management & Customer Service
• Handle orders from inquiry to quote to purchase to fulfillment and confirm that order details, pricing, finishes, quantities, shipping information, and customer information are accurate.
• Review client purchase orders and order confirmations for accuracy.
• Monitor orders for missing information that could delay production.
• Follow up on outstanding fabrics, finish approvals, samples, COM information, CFAs, or other materials required to complete an order.
• Communicate order status and important updates to customers and sales representatives.
• Coordinate shipping information and freight quotes when necessary.
• Follow up after delivery to ensure orders were received successfully and address any outstanding customer service needs.
• Assist with damages, repairs, replacements, returns, and other post-delivery issues, escalating significant issues to the appropriate team member.
• Anticipate potential customer service issues and work proactively to resolve them before they become larger problems.

Sales Administration
• Enter and maintain customer and account information.
• Create new customer accounts and maintain accurate contact information.
• Maintain organized records of sales activity, quotes, orders, and customer communication.
• Assist with sales reports and other tracking needed by ownership and the sales team.
• Maintain current sales materials, pricing information, lookbooks, finish samples, and promotional materials.
• Help improve and document sales and customer service processes as MOUS grows.

Independent Representative Support
• Serving as an internal resource for independent representatives.

Ideal Candidate
• Highly organized with exceptional attention to detail.
• Proactive and comfortable taking ownership.
• Service-oriented with strong written and verbal communication skills, strong organizational skills.
• Able to manage multiple customers, orders, quotes, and priorities simultaneously.
Preferred Experience
• 2+ years of experience in sales support, customer service, account coordination, showroom operations, interior design, furniture, home furnishings, or a related field.
• Experience working with interior designers or within the luxury home furnishings industry is preferred.
• Experience with CRM, order management, and quoting systems is preferred.
• Strong proficiency with email, spreadsheets, shared documents, and general business technology.
• Familiarity with furniture specifications, finishes, COM, freight, receiving, and the design trade is a plus.

MOUS is a growing luxury furniture and accessories company based in Dallas, Texas. We are seeking a highly organized, proactive Inside Sales Coordinator to support our customers, sales team, and growing network of independent sales representatives. This is an important role within the next stage of MOUS's growth. The Inside Sales Coordinator will serve as a central point of communication and sales support, helping ensure that customer inquiries are handled promptly, quotes and orders continue moving forward, and sales opportunities receive consistent follow-up.

The ideal candidate is highly organized, service-oriented, detail-focused, and comfortable managing multiple priorities. This person should enjoy working with customers, designers, sales representatives, vendors, and internal team members and should naturally look for what needs to happen next rather than waiting to be asked.

www.mousstudio.com