ROLE OVERVIEW
This role will oversee the day-to-day operations of the retail business (The Shop), ensuring an exceptional customer experience. In addition, the individual will serve as a key member of the firm’s leadership team, helping coordinate operations and support the strategic direction across our three distinct but complementary lines of business. The role will also provide training and ongoing coaching to the Retail Concierge Design team to ensure a consistently elevated client and design experience.
Operations
Process Creation + Improvement - Create, document and refine standard operating procedures to improve the customer experience, and the employee experience while maximizing profitability
Business Development - Build and manage a system to track and manage customer prospects, active quotes, and inquiries
Staffing - Create and manage the staff calendar and assist with hiring of staff.
Work with owner on purchasing strategy
Act as the point person for POS issues among the staff, vendor and bookkeeper
Ensure showroom reflects the Flourish brand, tidy and free of maintenance issues
Support sales staff during high traffic times or as needed working the showroom floor
Management:
Participate in weekly leadership team meetings with firm owner, controller, marketing, and operations to discuss strategy and priority across lines of business
Manage sales team members to ensure processes and practices are followed consistently and interactions are consistent with Flourish values
Plan and run sales team meetings
Review and submit time for employee pay
Coordinating and directing Design Installation Specialist for customer deliveries and to stage and reset The Shop
Schedule new product training sessions and continuing education opportunities for the
staff
Customer Experience + Marketing:
Merchandise the store (quarterly resets of vignettes and weekly refreshes for smaller items)
Find creative ways to stay engaged with loyal customers
REQUIREMENTS:
3 -5 years of retail management experience
Hours: Full-time, 4 weekday (flexible) and Saturdays 9:30AM-5:30PM
Experience with Shopify
Experience with Inventory Management
Self-Starter: Generate and initiate ideas to help us continuously improve and grow
Must be able to work with low direction
Multitasker: Able to juggle multiple activities at once
Detail-Oriented: Must have an eye for and focus on detail
Problem-Solver: must be able to use available resources to creatively address challenges when they arise and prevent future issues
Flexible: Must be willing to try new ways of doing things and adapt to rapidly changing priorities
Proficiency with google sheets or excel
Strong Communicator: proactively communicate to members of the team, clients, and vendors with issues and updates
Previous experience in the home decor retail space a plus but not required; enthusiasm for interior design preferred
This is a salaried position offering:
Base Salary commensurate with experience
Spot bonus opportunities
Medical Benefits
Access to trade discounts after 6 months of employment
Access to continuing education opportunities
20 PTO days (to be scheduled on mutually agreeable dates)
Minimum 5 paid holidays when store is closed includes New Year’s Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day
At Flourish Spaces, our work is personal. Our design philosophy centers on creating beautiful, layered, personal spaces that reflect what our clients love and how they want to live. Our process is a collaborative journey, blending our expertise with their unique vision. And while no two projects may ever look the same, we pride ourselves on keeping a consistent process that allows projects to progress smoothly and our clients to feel cared for.
We are a full-service interior design firm focused on residential and light commercial work. Operating full-time as a design firm since 2017, we began offering procurement services to the A&D community in 2020 and added a full retail storefront in 2022.
