Order Entry and Processing:
- Prepare and process sales orders, quotes, invoices, and custom purchase orders for our Dealer Network and Interior Designers.
- Ensure clients submit all required documentation for seamless sales processing.
- Confirm lead times, order statuses, and delivery logistics.
- Assist customers, providing advice on furniture products and helping them find items that meet their needs and preferences.
- Manage incoming inquiries from the website, ensuring timely follow-up.
- Manage outreach to newly registered website accounts to facilitate engagement.
- Initiate consistent weekly outreach to onboard and support new accounts.
- Distribute sales materials to new accounts to strengthen engagement and brand awareness.
- Perform bi-weekly follow-up on outstanding quotes to monitor status and encourage conversion.
Customer Service:
- Primary contact for customer inquiries and product or service information for dealer accounts and sales representatives.
- Assist with the preparation of sales presentations and materials.
- Manage the Open Sales Order Report to track back-order status and production delays for the sales team and operations, including COM status and ETAs for each.
Product Knowledge Support:
- Mail sample requests.
- Mail sales materials needed for dealer accounts, outside sales representatives.
Dealer Account Oversight:
- Manage dealer relationships, order entry, follow up, and sample requests.
- Ensure dealer accounts meet annual minimums and provide trending letters.
Sales Strategy and Growth:
- Make calls and write emails to new and dormant accounts to establish new business.
- Organize and prepare weekly, bi-monthly, and monthly reports for sales.
- Participate in weekly sales meetings with the sales and customer service teams.
5+ years experience in luxury furniture sales or in the interior design or architectural fields. Highly motivated with a strong ability to achieve and exceed sales goals. Must be a collaborative team player with well seasoned interpersonal and communication skills. The candidate must understand and be able to deliver an exceptional customer experience. In addition, the candidate must be a brand ambassador at all times representing the highest standards and commitment to excellence. Personal social media must be inline with our brand and be deemed respectful at all times.
Julian Chichester has an enviable international reputation for high quality manufacturing, a truly innovative approach to material usage and regularly introduces unusual finishes across its extensive range of designs.
Inspired by the craft of English furniture makers, influenced by mid-century designers, and informed by a life of travel and immersion in the arts, Julian Chichester has an admiration for innovation, which combine to give our designs a fresh contemporary contextualisation.
