The Client Manager is responsible for managing and cultivating relationships and a corresponding book of business within a specific territory. This role is the primary contact for interior designers, architects, end-users and purchasing agents. A high degree of aesthetic and technical knowledge and elevated communication ability is required to manage these relationships effectively. This role is an in-person role and based in our gallery in New York.
Salary from $90,000 (inclusive of salary and commission)
Please apply through the greenhouse link below
https://boards.greenhouse.io/apparatus/jobs/5278124004
Develop a deep knowledge of and effectively share APPARATUS product and brand story to drive client engagement and sales.
Manage client orders efficiently through the sales process and in the utilization of Salesforce – including quoting, invoicing, billing, order completion and shipping.
Consistently execute approved brand activities to grow business in your territory, including follow-ups, thank you notes, re-engagement correspondence, micro-events and studio visits.
Represent APPARATUS with elevated presentations for clients to walk them through collections – including in-person, digitally and by phone, to explore all client needs and possible APPARATUS solutions
SKILLS
Excellent time-management skills, independent drive, and the ability to work under pressure while delivering a positive and elevated on-brand experience.
Excellent verbal and written communications skills.
Able to build rapport quickly and effectively with different personalities.
Curious and resourceful approach to learning.
Comfortable with a majority computer-based workload and the need for accuracy.
Strong aesthetic and presentation skills, with a keen eye for detail.
Strategic and solutions-based thinker.
A consistently positive attitude displayed both as an individual and within a collaborative team of peers and management.
Ability to respond professionally to critical feedback and proactive in seeking support and help when needed.
EXPERIENCE
3-6 years elevated sales experience in a similar client-facing role in either the interior design industry or with luxury products.
Proven ability to develop and maintain ongoing client relationships.
Knowledge and interest in contemporary design.
Experience in a business that requires a team to execute the common vision, understands the value of the individual and the team.
Proven ability in a high-paced environment that values consistency, efficiency, and excellence.
APPARATUS is a New York-based designer and manufacturer of a distinctive catalog of high-end, high-touch lighting, furniture and objects. We produce both in-house and with the support of high-quality external partners; our catalog is sold globally.
