For small businesses, flexibility is often seen as the key to success. Teams must adapt to shifting workloads, evolving client needs and the unique strengths of individual employees. But without the right structure in place, that flexibility can quickly turn into inefficiency, confusion and burnout.

In this session, designer Susannah Holmberg draws on her years of experience building and leading her own firm to demonstrate how thoughtful systems, clear roles and standardized processes can create the foundation for a more agile, productive and creative team. Citing real-world examples, she will describe how she structures workloads, defines responsibilities and implements tools that make it easier to identify hiring needs, support employee growth and maintain consistency during periods of rapid expansion. From flowcharts and week-at-a-glance planning to client touchpoints, software platforms and communication templates, attendees will gain practical insights into the systems that keep projects moving and teams aligned. Ultimately, this session will demonstrate how the right structure doesn't limit flexibility—it enables it, creating the conditions for employees to be more versatile, empowered and effective in their roles.

In this class, attendees will learn:
- The intricacies of building a team, and how to create team structures that support flexibility, adaptability and sustainable growth
- How to structure systems to support the different strengths of team members
- How standardized workflows and tools can increase efficiency while creating more space for creative thinking

After this class, attendees will have:
- An understanding of how structure enhances creativity
- A sense of how to structure a team so roles and responsibilities are clearly defined
- The systems to put in place to support a team structure that allows work to happen fluidly

Additional Information:
This workshop is conducted through Zoom webinar. All you need to join is reliable internet access and computer speakers with good volume.

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Click here to learn more. If you are already a BOH Insider member and are looking to take this class, please register through your Benefits Portal. Questions? Email membership@businessofhome.com.