Jennifer Manners Design are looking for an entrepreneurial-spirited Showroom Manager to join our team, based in our NY Showroom at 200 Lex. As Showroom Manager, you will develop and implement new, long-term strategic client relationships and access your own database of high end interior designers. You will proactively arrange strategic client visits and run the day-to-day operations of the showroom.
DUTIES & RESPONSIBILITIES:
*Develop and continually grow the sales pipeline in order to meet current and future sales targets through on-site meetings and hosting architects and interior designers in showroom.
*Manage new business opportunities, including visiting key clients to introduce the brand.
*Develop strategic KPIs for annual growth; monitor and report on results.
*Increase sales growth in line with budget expectations, performing showroom sales analysis and offering insight for business development.
*Assist senior management where needed.
*Track weekly progress in line with business objectives.
*Provide strategic input and work on future business planning with our founder, Jennifer Manners.
*Work across design, operations, accounts, and marketing functions to ensure best practice, offering solutions when and where appropriate.
*Co-ordinate daily customer service operations e.g samples, sales processing, generating orders and payments for key clients.
*Manage customer experience throughout the entire order lifecycle.
*Develop a deep knowledge of our brand, products and customers.
*Develop budgets and suggest improvements or changes for further new business opportunities.
*Represent the brand at key industry events.
*Develop an excellent working knowledge of our systems in order to support the Customer Experience role e.g. Email, CRM Tool, Social Media, Quickbooks.
Skills Required (Technical)
*Client-focused approach with proven track record of managing positive customer experience throughout the entire sales lifecycle, facing challenges and problem solving whilst keeping the customer informed and managing expectations.
*IT literate - the role is highly dependent on the ability to navigate and utilize multiple IT systems to gather information relevant to the role.
*An interest in interiors, an understanding of color and a passion for handmade textiles would be an advantage.
*Adept at using software e.g. Pipedrive, Quickbooks, Photoshop, MailChimp and Word.
Skills Required (Behavioural)
*Excellent, grammatically correct and formal written and verbal communication.
*Self-starting, adaptable and able to work autonomously.
*Passionate and genuinely committed to building a first-class experience for every single customer.
*Ability to tackle and solve problems creatively and effectively.
*Be motivated and proactive and positive.
*Good team work and willingness to help others while showing gratitude for the help of the team.
*Able to work as part of a remote team.
Someone looking for a career and not a job will be best suited for the position.
THE COMPANY:
Jennifer Manners Design is a multi award-winning British rug company with showrooms in both the London and New York Design Centers. With a commitment to the handmade rug heritage and a uniquely sustainable approach, Jennifer Manners has become synonymous with timeless, elegance and sustainability.
Established in 2014, the company has experienced strong growth, supplying luxury rugs for both commercial/hospitality and residential projects worldwide.
The company is experiencing huge growth and is looking to expand the team with similarly passionate design professionals to help the company make its mark in the US.
To apply please email: charlotte@jennifermanners.com
