We seek a detail-oriented and proactive Sales Support Specialist to provide essential support to our sales team, from initial client interest to final product delivery. This role handles data entry and order coordination, playing a critical behind-the-scenes role in ensuring seamless sales operations. While not client-facing, the Sales Support Specialist assists with pre-order support, estimating, order processing, and post-sale follow-up. By efficiently managing these systems and processes, the Sales Support Specialist enables the sales team to focus on outreach, relationship building, and driving revenue growth.
Pre-Order Support: Manage Account Information, Prepare Estimates, Provide Product Availability, Perform Take-Offs & Estimations, Sample Orders, and Product Information Resource
Order Processing & Management: Order Entry and Fulfillment, Oversee Order Modifications, Convert Estimates to Orders, Collect Custom Project Details, Support Deals & Payments, Track Orders, Flag Potential Issues.
Post-Payment & Shipping Support: Monitor Ship Dates, Mark Approvals, Provide Shipping Updates, and Handle Post-Sale Actions.
Qualifications:
- 2+ years experience in sales support, operations, or related roles.
- Experience in design, textiles, or wallcovering is a plus.
- Strong organizational skills and attention to detail.
- Familiarity with CRM systems and order management tools.
- Ability to multitask and prioritize in a fast-paced environment.
- Strong communication skills, both written and verbal.
Flavor Paper’s mission is to evolve what wallpaper can and should be and to make products that allow people to smile and escape into a different world. By utilizing unconventional materials, technology, and visuals, Flavor Paper creates and prints handscreened and digital designs that flip the concept of traditional wallcoverings on its head to bring conversational works of art to the wall.
