Note: This position is on-site only. Before applying, please check the location and ensure the commute is practical for you.
Location: 90 Carnforth Rd, North York, ON M4A 2K7, Canada.
Key Responsibilities:
Customer Engagement & Sales Support
Territory Management: Manage an assigned territory by receiving and responding to customer calls, processing orders, and addressing inquiries promptly.
Relationship Building: Develop strong relationships with clients to maximize sales potential through effective service and product knowledge.
Product Education: Educate customers on product offerings based on their specific needs.
Professional Response: Respond to inquiries and complaints professionally and diplomatically.
Industry Awareness: Stay informed about competitor products and industry trends to better serve customers.
Order Management
Order Processing: Handle all aspects of the ordering process, including product sampling, returns, and client qualification.
Accuracy: Ensure all orders are accurately entered into the system within 24 hours.
Collaboration & Cross-Department Communication
Internal Coordination: Coordinate with internal teams, such as Sampling and Warehouse, to ensure smooth service delivery.
Team Communication: Work closely with Account Executives to keep them informed about new product offerings and customer developments.
Client Account Management
Account Maintenance: Manage all aspects of customer accounts, including ongoing maintenance and follow-ups.
Regular Contact: Contact customers regularly via phone or email to meet and exceed sales goals.
Lead Development: Identify and develop new leads in assigned territories.
Product Knowledge & Pricing
Pricing Calculations: Calculate prices, discounts, and proposals based on specific customer needs.
Market Trends: Stay up to date with market trends, product updates, and new technologies.
Administrative Support & Additional Duties
Team Support: Provide backup support to the Customer Service Team and Reception
ualifications:
Education & Experience:
Associate’s degree (A.A./A.S.) or equivalent from a two-year college or technical school and 5-7years of experience in a call center, or
At least 7-10 years of relevant experience in a customer service or sales environment.
Skills & Competencies:
Proficiency with Microsoft Office Suite, SAP, and web navigation.
Strong communication, interpersonal, and problem-solving abilities.
Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
Team-oriented mindset with professionalism in all interactions.
Mathematical & Reasoning Skills:
Ability to calculate figures such as discounts, commissions, and percentages.
Apply basic algebraic and geometric concepts where needed.
Demonstrate sound judgment when interpreting instructions and resolving problems.
Physical Demands:
Regularly required to sit, use hands, talk, and listen.
Frequently required to reach with hands and arms.
Occasionally required to stand, walk, climb, balance, stoop, kneel, or crouch.
May occasionally need to lift or move objects up to 15 pounds.
Work Environment:
Work is typically performed in a standard office environment with moderate noise levels.
Occasional travel may be required for client meetings, trade shows, or events.
At CTL, we pride ourselves on being a premier manufacturer and supplier of luxury leather products. The Client Services Representative acts as the primary liaison between the company and its customers, interpreting and addressing customer needs, providing product and service information, resolving issues accurately, and supporting the company’s sales efforts. Strong customer service skills, product knowledge, and effective communication are essential for building rapport with clients and contributing to business growth.
