As a Client Services Coordinator, this position will be a vital member of our New York Flagship Showroom team. This role extends far beyond processing orders and will be an integral part of creating an exceptional client experience which has made ARTE one of the world’s leading luxury wallcovering brands.
Working closely with our Sales Team, this role will support relationships with top residential Interior Designers and Architects. The Client Service Coordinator will be responsible for the administrative details behind every transaction—starting from sample requests to processing sales orders—this position touches every aspect of the sales cycle and enables our sales team to focus on growing the business while ensuring every client receives the seamless, white-glove service they deserve.
Your attention to detail, responsiveness, and commitment to excellence will directly contribute to the success of our showroom team, strengthen client relationships and showroom experience, and reinforce ARTE’s reputation for exceptional service within the luxury design community.
Key Responsibilities
• Set up customer accounts with CRM and respective sales tax processes.
• Process orders and sample requests accurately and efficiently to ensure a seamless client experience.
• Prepare quotations for products while providing inventory availability and shipping updates.
• Process credit card payments and customer transactions.
• Review open orders and backorders proactively, identifying opportunities to keep orders on schedule.
• Coordinate daily with our headquarters in Belgium regarding product availability, production, and logistics.
• Help maintain an organized, efficient, fully digital workflow that supports both the showroom and field sales teams.
• Facilitate showroom efficiency and daily operations.
• Manage shipment requests as needed.
• Proficient with ARTE Product Assortment.
Skills
• SAP, CRM, E-biz, and Vertex experience is a plus but not required
• Microsoft Office
• Efficient Computer Skills (a must)
• Multi-tasking and Organizational Skills (a must)
• Interpersonal Skills
• Familiarity with Residential Interior Design Industry is a plus
This is a full-time, 40-hours a week position with hours of operation 9AM-5PM Monday-Friday; Located in the beautiful D&D Building on 9th floor.
ARTE is a well-established design led business spanning over 40 years. A highly regarded leader in its field of expertise, specializing in high quality, luxury and textured wallcoverings for both residential and commercial markets. Its creativity is renowned worldwide with highly innovative designs using state of the art technology favored by leading designers, architects and discerning customers across the globe.
