No matter what kind of client you’re pitching, many of the sales and customer service strategies you employed pre-COVID have no place in your toolkit now. In a wide-ranging conversation with Crans Baldwin, Chuck Chewning and Marika Meyer, we talk about finding ways to add value for your clients, what designers really want and need right now—and why relationships matter more than ever.
Join the Community Discussion
Business of Home debuts Community Discussion, a biweekly series of interactive Q&A webinars. Hosted by BOH editor in chief Kaitlin Petersen, the series explores how COVID-19 is impacting interior design and the home industry—and how designers and brands should respond. Tune in every Monday and Friday at 1:00 p.m. EST.
Kaitlin Petersen is the editor in chief of Business of Home.
Crans Baldwin has helmed 7 companies in the design industry and is the founder of Crans Baldwin & Associates LLC, an active industry consultant and representative for several luxury fabric, wallcovering, showroom and furniture companies.
Chuck Chewning has more than 30 years of experience in luxury residential, hospitality and preservation interior design. Today, he runs his own design business, Charles H Chewning Interiors, based in Savannah, Georgia. He joined the iconic American lifestyle brand Donghia in 2008 as creative director, a position he held for eight years in New York City. In 2014, Chewning became design director of Studio Rubelli, the interior design division of the Rubelli Group, where he worked on prestigious hospitality and residential projects around the world.
A native Washingtonian, Marika Meyer is known for creating elegant spaces that are well-proportioned and sophisticated yet welcoming and livable. Drawing on a background in interior design and her study of painting, Meyer launched her boutique textile collection in 2016, which offers handmade fabric and rugs to the trade.