New York | November 14 | 9:00 - 11:00 a.m.
Have you ever had a client who tried to micro-manage a project, refuse to pay for your extra time or make major purchases without consulting you? These are just a few of the many problems that can arise from poorly managed client relationships. The reality is that much of what designers do on a daily basis is client management, a skill that requires its own set of practices and processes, and one that will ultimately determine the success (and profitability) of your projects.
In this course, creative business consultant Sean Low will guide designers on best practices and techniques for managing clients, and will demonstrate how essential it is to set boundaries from the very beginning of the project.
In this class, you will learn:
- Client management processes to implement throughout four phases of the project, from client aquisition through project installation
- How to be of service, not in service, to your clients, and how to manage expectations
- To build your client relationships based on respect and integrity instead of flexibility, and how to say "yes" to requests on your own terms
By the end of class, attendees will have:
- A deeper understanding of the need for process when dealing with clients
- Information and tools to implement essential client management processes into your own practices