Business of Home

Winter 2024 | Issue 30

A stress-free client experience can be the difference between a good project and a great one. With that in mind, we’ve created a step-by-step guide to setting reasonable expectations, communicating clearly, developing trust and coming out ahead. (Spoiler: That work starts before the contract is signed.) In this issue, dive deep into the tiny tweaks that will set you on course to achieve some semblance of equilibrium in your client relationships—or at least more efficient systems and less stress.

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Features

14 simple ways to boost your business through better onboarding

How you introduce a client to your design process can have a profound impact on their experience with your firm. Tap into these fresh approaches to set the tone for a successful project.

BY Fred Nicolaus

4 project management tweaks to run a job with less stress and more trust

The design decisions have been finalized, and it’s time to bring your vision to life—here’s how to ensure this phase is smooth sailing for you and your clients.

BY Haley Chouinard

5 creative approaches to gifting that will cement your status as client favorite

Here’s how client gifting can become a ritual that cultivates and reinforces a positive long-term relationship.

BY Caroline Bourque

8 ways to make billing a no-brainer

By applying a little creativity and a lot of sound advice, you can turn your billing headaches into solutions that are in sync with your firm’s greater purpose.

BY Hannah Hickok

Design Dispatch